Dear Valued Customers,
To provide better assistance, we’ve compiled answers to frequently asked questions:
Q: Is the product guaranteed?
A: Yes, we offer warranty service for our lighting products. The warranty duration and specific conditions may vary by product. If you face any quality issues, contact our customer service team for assistance.
Q: How can I check the order status?
A: Easily track your order by logging into visionarion.com. Visit your account page for order history, status, and estimated delivery. An order confirmation email with a tracking number will also be sent for real-time updates.
Q: How can I track my package?
A: Copy the tracking number and visit the logistics company’s website. Enter the tracking number on their tracking or inquiry page for detailed updates on your package.
Q: What if I want to exchange an item?
A: Contact our customer service for our exchange policy, including deadlines, product conditions, and return procedures.
Q: What types of lights do you offer?
A: We provide a variety, from chandeliers to table lamps, catering to different styles. Choose from modern, vintage, or sophisticated designs to meet your preferences.
Your understanding is appreciated! We’re committed to excellent customer service for an enjoyable shopping experience. For more information, contact us at [email protected].
Best Regards,
Arashi Bell Limited